FREQUENTLY ASKED QUESTIONS
LIMITED LIFETIME WARRANTY INFORMATIONS
Your purchase comes with a Limited Lifetime Resurfacing Warranty that covers only the sanding and refinishing (oiling) of the entire wooden surface. The Warranty is limited to ONE resurfacing per year per item.
Note that only light scratches can be eliminated by sanding and oiling the surface of the wood.
Chips cracks and other damage due to improper use or care of the board are not covered under warranty.
Warranty is voided if the item shows signs of been washed in a dishwasher or been soaked in water for long period of time (I would know). Customer is responsible for shipping cost to and from MO Wood Design shop.
For more information on how to care for your cutting board click here.
WHAT IS YOUR RETURN POLICY?
Sorry, No returns or exchanges.
Due to the nature of the product, it is very unlikely that the order would be damaged during shipping.
Please contact me if you have any problem with your order and I will work with you to quickly resolve any issue you may have.
WHAT ARE THE PAYMENT OPTIONS?
Mo Wood Design only accepts payments with
HOW LONG IT WILL TAKE ME TO GET MY ORDER?
All orders will ship within 2-3 business days by USPS Priority Mail. (2-3 business days delivery)
You will be able to track your order progress.
Shipping cost will be calculated for you at check out.
MO Wood Design does not charge handling fees.
HOW DO I TAKE CARE OF MY CUTTING BOARD?
Please visit my Care Page the a for complete information guide on how to care for your cutting board or tray.
CAN MY ORDER BE PERSONALIZED WITH AN ENGRAVING?
I am sorry but, for the moment I am not equipped to do so.
I LIKE A PIECE BUT I WANT IT IN DIFFERENT COLOR COMBINATION CAN YOU MAKE IT FOR ME?
Sure, I will be happy to work with you on a special order.
All special orders require 2-3 weeks to be completed.
Price may vary depending on the material used and the size of the board.